I’ve been playing with this idea of using QR codes at workstations to help link employees to training content and media. The idea is that the learners easily access any learning media associated with the workstation equipment from a phone or tablet that they access using a QR Code tied to this content. If multiple process instructions are needed at the workstation, multiple QR codes, labeled appropriately can be listed on a laminated card present at the workstation.
This would provide a great opportunity to leverage tagged learning content housed in a Content Management System (CMS) built in Drupal or possibly SharePoint (with some jerry-rigging). The proper administrators could monitor and update content as needed and editors or approvers could be notified when new content needed to be reviewed before publication. You can leverage some of the content administrative tools to log dates from last updates and who was involved.
I am still working out the details around this plan. I will update as I flesh out more.
A few additional considerations:
- Always make sure closed captioning is available or employees have access to headphones to avoid distracting co-workers with audio or video content
- Decide if the content is not appropriate for viewing outside the firewall. If so, the phones or tablets used would have to be given access within the wall
- If you’re providing video, audio content or demos, make sure to always include text content of scripts or step action tables. Enable users to forward or email links to this content to their email accounts or workstations. There are always a handful of people who want to read things on their own. As always, it’s best to accommodate as many learning styles as possible
- Set up a scheduled update procedure for content. Even if content does not need to be updated it’s always good practice to coordinate a regular review with SME’s to check on if processes or software updates may impact the procedures documented