Post conference reflection:
This was the best presentation I attended, i think. Perhaps my perspective is a bit stilted because I love the idea of developing a program that truly engages users to develop and govern content.
Also, it seems that although this project focused on developing a community for creating user generated content, it’s aim was to develop content that was formalized. Tests used for certifications (?).
A lot of work went into identifying and prototyping the process for all phases and identifying SME (Subject Matter Expert) participants. I believe we can take away the major phases of design and implementation from the model shared with this project and evaluate how we can apply it to our own projects.
How to scale?
1.Hire the right people (love what they do).
2.Have acess to community of dedicated.
3. Define rules of engagement.
4. Allow water cooler talk.
5. Holy Grail of scale get people to help other people.
Cisco learning network based on wiki
Help incorporation of certification holders
Create a collaborative environment for item development.
Tap into a larger group of smes
Increase involvement of targ audience
I heart this presentation@
1. Define icentives
2. Define expectation
3. Define workflow
4. Build wiki interface used for collab
5. Recruit smes
6. Teach smes
7. Use out if the box people to manage dev of architecture. @This is key@
Example of incentives –
altruism (doing to help others)
100 pts for a book
Recruit and select
Make them feel part of ateam
Qualification test for smes
Virtual orientation meetings
Define workflow (kiss- keep it simple):
Author writes item
Author makes changes
Item is accepted and notified
Natnotes @this is a huge involved project. I love. @
$$$$Phase 1 Pilot:
Define pilot variables.
What did u learn from pilot?
Best practice prove the concept before you scale up.
What resources do u need to scale up?
MEtrics metric metrics
How long did it take to produce item
How many revisions did it take?
How much time per reviewer.
Sme attrition rate.
Explain why they dropped.
Smes tracked their time in a worksheet.
Anonymous online survey. Vovice?
Pilot was sucessful.
113 usable items
What they learned from pilot
Review honor system no go
Need to set up expectations
Incentivize review process
Attrition rate high
Writing skills vary
Some smes didn’t get it
Incentives best practices.
Tap into intrinsic values too.
Make sure that the focus is not simply into the rewards.
Avoid diluting the value of what your giving away.
Question &&. How do u prevent item duplication????
Exams in English.
Collaborate with other languages Maybe not formal.
$$$$$Phase 2 expansion operationalize
Phase 3 implement:
Where IT really comes in.
Determine what you want to protect.
Set up your agreement.
Work with ur legal dept.
See if satndard non disclosure will work.
Make sure orig items are presented.
Questions@ how long did this take?
What changemanagement challenges strategies?