Archive for the 'Knowledge Management' Category

Using QR codes & your CMS to create media enabled learning workstations

I’ve been playing with this idea of using QR codes at workstations to help link employees to training content and media. The idea is that the learners easily access any learning media associated with the workstation equipment from a phone or tablet that they access using a QR Code tied to this content. If multiple process instructions are needed at the workstation, multiple QR codes, labeled appropriately can be listed on a laminated card present at the workstation.

This would provide a great opportunity to leverage tagged learning content housed in a Content Management System (CMS) built in Drupal or possibly SharePoint (with some jerry-rigging). The proper administrators could monitor and update content as needed and editors or approvers could be notified when new content needed to be reviewed before publication. You can leverage some of the content administrative tools to log dates from last updates and who was involved.

I am still working out the details around this plan. I will update as I flesh out more.

A few additional considerations:

  • Always make sure closed captioning is available or employees have access to headphones to avoid distracting co-workers with audio or video content
  • Decide if the content is not appropriate for viewing outside the firewall. If so, the phones or tablets used would have to be given access within the wall
  • If you’re providing video, audio content or demos, make sure to always include text content of scripts or step action tables. Enable users to forward or email links to this content to their email accounts or workstations. There are always a handful of people who want to read things on their own. As always, it’s best to accommodate as many learning styles as possible
  • Set up a scheduled update procedure for content. Even if content does not need to be updated it’s always good practice to coordinate a regular review with SME’s to check on if processes or software updates may impact the procedures documented
Click to view recipe card in full size

Click to view recipe card in full size

Building the best learning & development site ever

WebDesignforLearning If websites are like kitchens, then the best sites are the ones where you can get what you need quickly to get the job done. Perhaps none of the idealized websites as kitchens presented in the image above do that. While the third option is the most clean and organized it requires the user to know exactly where things are kept. If you are like many instructional designers that work in corporate environments, at one point in your career you have maintained or kept a learning and development website that is not unlike that messy and unorganized kitchen where you just can’t find what you’re looking for. Many of us have also had the pleasure of curating large bulky ‘link farms’ that require targeted searching (strategic use of “Ctrl + F”). But targeted searching implies that the user knows what to start looking for from the beginning. What about those users/learners who have no clue where to begin? The technology used for content management for the web can allow us to break out of those old-fashioned static content sites and linky boondoggles. There are several platforms available that allow us to effectively design for our learner’s need to find their content, instead of forcing them to use a contrived or even ad hoc designed and confusing structure that resembles a Dr. Suess building.

Result of building architecture around immediate need vs. actual planning around user needs/goals

This is the result of building architecture around immediate need or whim vs. actual planning around user needs/goals

There are a number of viable options for creating a user-friendly yet flexible web architecture for your learning website that leverages resuable and taggable content (Drupa, Joomla, SharePoint). SharePoint when used as a content management system (CMS) can help provide a vehicle for learner-designed web experiences. However, there must be some administrative and programming customization to your SP platform and some careful planning of use based on well-thought out site usage goals. In the end, good web and user interface design relies on meeting criteria/needs of the end user while fulfilling your business goals. I’ve built a set of questions for sussing out this criteria for my learner/end users.

BIG QUESTION 1: Does your site help the learner achieve his or her learning & development goals? What are the learner’s primary goals? Develop their individual development plan? Seek out learning resources, courses or certificates in their fields? What fields?

BIG QUESTION 2: Does your site help meet your group’s business goals? Or is the content on your learning and development site relevant to helping learners achieve these goals? This is an age old set of questions that L & D groups who wish to stay relevant to the business should routinely and religiously be able to answer. What are your group’s business goals? How is your learning and development strategy supporting these goals? Can users access content for achieving these goals from the home page?

BIG QUESTION 3: Can your site’s content and views be personalized according to the various audiences and learners that visit it? Is your content presented in units that can be tagged by user groups or topics, or types. Are you employing a flexible structure or set of different audience based taxonomies? Or are you using one set navigation structure? Have you identified the specific user groups or user personas who visit your site? If so, have you designed taxonomies based on their specific learning needs?

BIG QUESTION 4: Can your users personalize their use of your site content? Can your learners apply their own personal tagging when it comes to organizing the site content per their needs? Can they organize or bookmark content that they like or find useful for easy reference afterwards? Can they contribute to the site’s helpfulness by rating individual pieces of content?

BIG QUESTION 5: Do you have a handle of your site content and structure? Is there a tracking or monitoring system set in place that allows you to measure usage of the site content? Do you have an archiving system or regularly scheduled process in which you cull what is no longer relevant? Do you have an approval workflow for enabling, multiple Subject Matter Experts to post new content for approval by a groups of site admin who can monitor and approve content based on set quality criteria? Is this workflow user friendly enough to allow less tech-savvy people to post content for review? Can you iteratively design your content and structure to change to meet both your business and user needs? Per Jeffrey Zeldman’s 10 principles. Good designs and web platforms allow site admin and developers to ‘seamlessly’ and gracefully adapt web-content to their users changing needs (or just to make things look and work better ;)) THE IDEA IS TO PROVIDE BOTH STRUCTURED NAVIGATION AND PERSONALIZED USE OF CONTENT If you can provide different ways to get to the content a learner needs without confusing them, then you’ve put together an effective site. I’ve created learning websites with multiple layers of navigation (easily accessible by users) that allow for the following layers. Each layer is presented as a navigation option at the top of the page linked from obvious labeling (“Group X Top Learning Focal Points,” “Most Popular Content,”  “Site Map”).

  • A layer based on business context – what are the group’s business learner goals. For instance if are business driven initiatives for learning (Improve strategic planning, drive use of cost-saving practices, build a more virtual savvy business team). Then the site can be built upon these goals
  • A layer based on usage and user driven popularity of content. This layer would feature relevance driven navigation based on what is most popular (visited or rated)
  • A layer that provides an index of all site content. Kept simple and put in alphabetical order. With proper use of tech, this layer can be built automatically from a good tagging system with set organizational criteria. This is the ‘kitchen sink’ layer

Example: This presentation illustrates the process in which we designed a smaller topic focused website that used user personas to create multiple layers of navigation.

CEOs: Scratch the learning from the past. Embrace lifelong learning in your workpace

This environment did not train the workforce we need today and tomorrow:

OldSCHOOL

 

We need to start fostering a learning environment and culture within our own organizations that encourages life long learners. Without this culture & environment we will not be able to generate the innovation and solutions that allow us to be leaders in the market yet alone keep up the pace demanded by changing technologies and a public who demands inter-connectivity via technology. 

Learning organizations both grow and attract star innovators and performers. Organizations that refuse to change wisely & rapidly often fade or fail. There are no magic bullets when it comes to developing a learning culture and environment. It’s really damn hard work, that doesn’t seem to pay off immediately, but it does require a vision and courage to change.

 

Slideshare: Meeting the Needs of a Rapidly Changing Workforce with the Learning Organization of the 21st Century

#dl09- Leveraging Amazon.com for learning

Presentation Description

Key take aways:

1. We don’t leverage data we collect to improve learner experience in the now

2. Amazon uses 3 things to personalize user experience: user created content (reviews); analytics/data; collaborative filtering

3. Personalization can be scaled see white mindmap.*

* I think we should keep the following chart in mind when we are developing solutions in Drupal.

#dl09- New media literacies learning library

New media literacies is a cool organization that promotes the teaching of new media skills such as creating mash-ups, user response content and media. For example I could use Little Big Planet to create a game around the plot devices for Beowulf :)

This project began in 2005 with a grant from the MacArthur Foundation under “Digital Media and Learning Initiative”

Learn more about this group and this initiative here:

http://www.newmedialiteracies.org/files/working/NMLWhitePaper.pdf

4cs of participatory learning:

  • Connect
  • Circulate
  • Collaborate
  • Create

12 skills for new media literacy:
1. Play
2. Performance
3. Performance
4. Simulation.
5. Appropriation
6. Multitasking
7. Distributed cognition
8. Collective intelligence
9. Judgment
10. Transmedia navigation
11. Networking
12. Visualization

Check out

http://www.newmedialiteracies.org

Natnotes @great way to empower learners & a model for 21st century learning@

Their site is a resource for K-12 educators that includes the following:

  • Research to support techniques used
  • Learning Library (items in the library include pieces, videos, examples, presentations, techniques contributed by actual teachers and students)
  • Strategy Guidelines
  • You can add the media library to your group

How does this apply to us?

This is user created content that has a tagging and search system in place. It might be helpful to learn from them how the put this together? How they govern it.

This group is leveraging social networks to promote shared learning.

#dl09- Enabling user generated content

Presentation description

Post conference reflection:

This was the best presentation I attended,  i think. Perhaps my perspective is a bit stilted because I love the idea of developing a program that truly engages users to develop and govern content.

Also, it seems that although this project focused on developing a community for creating user generated content, it’s aim was to develop content that was formalized. Tests used for certifications (?).

A lot of work went into identifying and prototyping the process for all phases and identifying SME (Subject Matter Expert) participants.  I believe we can take away the major phases of design and implementation from the model shared with this project and evaluate how we can apply it to our own projects.

————————-

How to scale?
1.Hire the right people (love what they do).
2.Have acess to community of dedicated.
3. Define rules of engagement.
4. Allow water cooler talk.
5. Holy Grail of scale get people to help other people.

Cisco learning network based on wiki

Exam colaboratory
Help incorporation of certification holders

Why?
Create a collaborative environment for item development.
Tap into a larger group of smes
Increase involvement of targ audience
Exam security.

Natnotes@
I heart this presentation@

Phases–
$$$$Zero phase
1. Define icentives
2. Define expectation
3. Define workflow
4. Build wiki interface used for collab
5. Recruit smes
6. Teach smes
7. Use out if the box people to manage dev of architecture. @This is key@

Example of incentives –
altruism (doing to help others)
100 pts for a book
StATus

Sme management:
Recruit and select
Make them feel part of ateam
Qualification test for smes
Virtual onboarding
Virtual orientation meetings

Define workflow (kiss- keep it simple):
Author writes item
Posts item
Peer review
Internal review
Author makes changes
Item is accepted and notified

Natnotes @this is a huge involved project. I love. @

$$$$Phase 1 Pilot:
Define pilot variables.
What did u learn from pilot?
Best practice prove the concept before you scale up.
What resources do u need to scale up?

MEtrics metric metrics
How long did it take to produce item
Review item?
How many revisions did it take?
How much time per reviewer.
Sme attrition rate.
Explain why they dropped.
Sme satisfaction
Smes tracked their time in a worksheet.
Anonymous online survey. Vovice?

Pilot was sucessful.
113 usable items
7certifications

What they learned from pilot
Review honor system no go
Need to set up expectations
Incentivize review process
Attrition rate high
Writing skills vary
Some smes didn’t get it

Incentives best practices.
Provide value.
Tap into intrinsic values too.
Make sure that the focus is not simply into the rewards.
Avoid diluting the value of what your giving away.

Question &&. How do u prevent item duplication????

Exams in English.
Collaborate with other languages Maybe not formal.

<<<>>>

$$$$$Phase 2 expansion operationalize

Phase 3 implement:
Where IT really comes in.
Automation

IP considerations
Determine what you want to protect.
Set up your agreement.
Work with ur legal dept.
See if satndard non disclosure will work.
Make sure orig items are presented.

Questions@ how long did this take?
What changemanagement challenges strategies?

Fighting Management Preconceptions about Social Learning

I just found this wonderful preso on Social Learning. I kept on slapping thigh laughing as I read… “Oh yeah, that’s a good one!” For me the highlights were:

Yes, Play is OK – you need it to grow innovative, collaborative and fast-adapting employees.

“Control is an illusion” – Okay… this is where I slip into incredulous teenager mode: Duh! You can control what people are learning and sharing about as easily as you can keep water in a sieve.  The presenters note that “80% of learning happens outside” of formal learning systems in their control. This is “Informal Learning” in action. The faster leadership realizes that building a company culture where learning is valued, the quicker they will start fostering a truly effective organization. Also, it’s very important to build the expectation that employees are really responsible for learning (their job and how to enhance their work).

People already share bad information – no kidding. Everyone has experienced the grapevine effect in a workplace. Human beings honestly seek knowledge about the goings on, some need it to function and work effectively without fear. They will even speculate on management’s behavior when they have no information, which is why transparency is less dangerous than keeping your lipped buttoned.

I also really liked the fact that they provided some solutions for measuring ROI (Return on Investment).(CRUD: I actually wrote this section but it got lost in the blog ether when I was trying to save my post)  I think it’s possible to tie a company’s increased success to social learning initiatives through anecdotal stories.  Also, connecting increased levels of innovation could also be possible. Think James Burke’s Connections (the show from the early eighties). Much of the show argued that the worlds most famous and influential innovations such as the combustion engine would not have happened if people did not make connections with each other.  I think if you analyzed the history or development of a particular innovation at your company you can actually trace the connections that were needed to make the innovation happen. You may be able to identify whether or not these connections would have happened with the social networking  efforts in place.

Some excellent points were made, but I suspect that no amount of brilliant arguments will convince the hardcore curmudgeons that insist that Social Learning/Networking is bad and evil. My only question… Can I work for the folks who made this presentation?


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