Archive for the 'Content' Category

Using QR codes & your CMS to create media enabled learning workstations

I’ve been playing with this idea of using QR codes at workstations to help link employees to training content and media. The idea is that the learners easily access any learning media associated with the workstation equipment from a phone or tablet that they access using a QR Code tied to this content. If multiple process instructions are needed at the workstation, multiple QR codes, labeled appropriately can be listed on a laminated card present at the workstation.

This would provide a great opportunity to leverage tagged learning content housed in a Content Management System (CMS) built in Drupal or possibly SharePoint (with some jerry-rigging). The proper administrators could monitor and update content as needed and editors or approvers could be notified when new content needed to be reviewed before publication. You can leverage some of the content administrative tools to log dates from last updates and who was involved.

I am still working out the details around this plan. I will update as I flesh out more.

A few additional considerations:

  • Always make sure closed captioning is available or employees have access to headphones to avoid distracting co-workers with audio or video content
  • Decide if the content is not appropriate for viewing outside the firewall. If so, the phones or tablets used would have to be given access within the wall
  • If you’re providing video, audio content or demos, make sure to always include text content of scripts or step action tables. Enable users to forward or email links to this content to their email accounts or workstations. There are always a handful of people who want to read things on their own. As always, it’s best to accommodate as many learning styles as possible
  • Set up a scheduled update procedure for content. Even if content does not need to be updated it’s always good practice to coordinate a regular review with SME’s to check on if processes or software updates may impact the procedures documented
Click to view recipe card in full size

Click to view recipe card in full size

Brrrr-ainstorming online learning activities

I have a little bit of time to think about generating as many ideas for online learning activities. This list of course is not exhaustive, and I will probably benefit from the contributions of colleagues, at work and not at work.

Click to view larger image.

I’m trying to keep these activity ideas simple and as ‘familiar’ as possible. Not all stakeholders are open to newer forms of learning online. Whenever introducing a strange or unfamiliar tool or technique (for example: using synchronous chat or Twitter to facilitate discussion)  I try to pair it with a similar or analogous term use for traditional or face to face training.

In my past experience, I found that designing learning opportunities is only the first part of good online learning design. Facilitator preparation and training is the next key piece to achieving success. In my last position I was fortunate enough to work with a crack team of Instructional Designers who worked hard not just to create the training materials, LMS (Learning Management System) simulations, and activities to prep our facilitators by helping them adjust to the ‘culture’ of working online.

Last week I was able to quickly develop a slide set that covers my take on successful online facilitators based on what I’ve learned from my experience. You will have to download the presentation via Slideshare to view my notes.

#dl09- Enabling user generated content

Presentation description

Post conference reflection:

This was the best presentation I attended,  i think. Perhaps my perspective is a bit stilted because I love the idea of developing a program that truly engages users to develop and govern content.

Also, it seems that although this project focused on developing a community for creating user generated content, it’s aim was to develop content that was formalized. Tests used for certifications (?).

A lot of work went into identifying and prototyping the process for all phases and identifying SME (Subject Matter Expert) participants.  I believe we can take away the major phases of design and implementation from the model shared with this project and evaluate how we can apply it to our own projects.

————————-

How to scale?
1.Hire the right people (love what they do).
2.Have acess to community of dedicated.
3. Define rules of engagement.
4. Allow water cooler talk.
5. Holy Grail of scale get people to help other people.

Cisco learning network based on wiki

Exam colaboratory
Help incorporation of certification holders

Why?
Create a collaborative environment for item development.
Tap into a larger group of smes
Increase involvement of targ audience
Exam security.

Natnotes@
I heart this presentation@

Phases–
$$$$Zero phase
1. Define icentives
2. Define expectation
3. Define workflow
4. Build wiki interface used for collab
5. Recruit smes
6. Teach smes
7. Use out if the box people to manage dev of architecture. @This is key@

Example of incentives –
altruism (doing to help others)
100 pts for a book
StATus

Sme management:
Recruit and select
Make them feel part of ateam
Qualification test for smes
Virtual onboarding
Virtual orientation meetings

Define workflow (kiss- keep it simple):
Author writes item
Posts item
Peer review
Internal review
Author makes changes
Item is accepted and notified

Natnotes @this is a huge involved project. I love. @

$$$$Phase 1 Pilot:
Define pilot variables.
What did u learn from pilot?
Best practice prove the concept before you scale up.
What resources do u need to scale up?

MEtrics metric metrics
How long did it take to produce item
Review item?
How many revisions did it take?
How much time per reviewer.
Sme attrition rate.
Explain why they dropped.
Sme satisfaction
Smes tracked their time in a worksheet.
Anonymous online survey. Vovice?

Pilot was sucessful.
113 usable items
7certifications

What they learned from pilot
Review honor system no go
Need to set up expectations
Incentivize review process
Attrition rate high
Writing skills vary
Some smes didn’t get it

Incentives best practices.
Provide value.
Tap into intrinsic values too.
Make sure that the focus is not simply into the rewards.
Avoid diluting the value of what your giving away.

Question &&. How do u prevent item duplication????

Exams in English.
Collaborate with other languages Maybe not formal.

<<<>>>

$$$$$Phase 2 expansion operationalize

Phase 3 implement:
Where IT really comes in.
Automation

IP considerations
Determine what you want to protect.
Set up your agreement.
Work with ur legal dept.
See if satndard non disclosure will work.
Make sure orig items are presented.

Questions@ how long did this take?
What changemanagement challenges strategies?


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