Archive for the 'Knowledge Management' Category

#dl09- Leveraging Amazon.com for learning

Presentation Description

Key take aways:

1. We don’t leverage data we collect to improve learner experience in the now

2. Amazon uses 3 things to personalize user experience: user created content (reviews); analytics/data; collaborative filtering

3. Personalization can be scaled see white mindmap.*

* I think we should keep the following chart in mind when we are developing solutions in Drupal.

#dl09- New media literacies learning library

New media literacies is a cool organization that promotes the teaching of new media skills such as creating mash-ups, user response content and media. For example I could use Little Big Planet to create a game around the plot devices for Beowulf :)

This project began in 2005 with a grant from the MacArthur Foundation under “Digital Media and Learning Initiative”

Learn more about this group and this initiative here:

http://www.newmedialiteracies.org/files/working/NMLWhitePaper.pdf

4cs of participatory learning:

  • Connect
  • Circulate
  • Collaborate
  • Create

12 skills for new media literacy:
1. Play
2. Performance
3. Performance
4. Simulation.
5. Appropriation
6. Multitasking
7. Distributed cognition
8. Collective intelligence
9. Judgment
10. Transmedia navigation
11. Networking
12. Visualization

Check out

http://www.newmedialiteracies.org

Natnotes @great way to empower learners & a model for 21st century learning@

Their site is a resource for K-12 educators that includes the following:

  • Research to support techniques used
  • Learning Library (items in the library include pieces, videos, examples, presentations, techniques contributed by actual teachers and students)
  • Strategy Guidelines
  • You can add the media library to your group

How does this apply to us?

This is user created content that has a tagging and search system in place. It might be helpful to learn from them how the put this together? How they govern it.

This group is leveraging social networks to promote shared learning.

#dl09- Enabling user generated content

Presentation description

Post conference reflection:

This was the best presentation I attended,  i think. Perhaps my perspective is a bit stilted because I love the idea of developing a program that truly engages users to develop and govern content.

Also, it seems that although this project focused on developing a community for creating user generated content, it’s aim was to develop content that was formalized. Tests used for certifications (?).

A lot of work went into identifying and prototyping the process for all phases and identifying SME (Subject Matter Expert) participants.  I believe we can take away the major phases of design and implementation from the model shared with this project and evaluate how we can apply it to our own projects.

————————-

How to scale?
1.Hire the right people (love what they do).
2.Have acess to community of dedicated.
3. Define rules of engagement.
4. Allow water cooler talk.
5. Holy Grail of scale get people to help other people.

Cisco learning network based on wiki

Exam colaboratory
Help incorporation of certification holders

Why?
Create a collaborative environment for item development.
Tap into a larger group of smes
Increase involvement of targ audience
Exam security.

Natnotes@
I heart this presentation@

Phases–
$$$$Zero phase
1. Define icentives
2. Define expectation
3. Define workflow
4. Build wiki interface used for collab
5. Recruit smes
6. Teach smes
7. Use out if the box people to manage dev of architecture. @This is key@

Example of incentives -
altruism (doing to help others)
100 pts for a book
StATus

Sme management:
Recruit and select
Make them feel part of ateam
Qualification test for smes
Virtual onboarding
Virtual orientation meetings

Define workflow (kiss- keep it simple):
Author writes item
Posts item
Peer review
Internal review
Author makes changes
Item is accepted and notified

Natnotes @this is a huge involved project. I love. @

$$$$Phase 1 Pilot:
Define pilot variables.
What did u learn from pilot?
Best practice prove the concept before you scale up.
What resources do u need to scale up?

MEtrics metric metrics
How long did it take to produce item
Review item?
How many revisions did it take?
How much time per reviewer.
Sme attrition rate.
Explain why they dropped.
Sme satisfaction
Smes tracked their time in a worksheet.
Anonymous online survey. Vovice?

Pilot was sucessful.
113 usable items
7certifications

What they learned from pilot
Review honor system no go
Need to set up expectations
Incentivize review process
Attrition rate high
Writing skills vary
Some smes didn’t get it

Incentives best practices.
Provide value.
Tap into intrinsic values too.
Make sure that the focus is not simply into the rewards.
Avoid diluting the value of what your giving away.

Question &&. How do u prevent item duplication????

Exams in English.
Collaborate with other languages Maybe not formal.

<<<>>>

$$$$$Phase 2 expansion operationalize

Phase 3 implement:
Where IT really comes in.
Automation

IP considerations
Determine what you want to protect.
Set up your agreement.
Work with ur legal dept.
See if satndard non disclosure will work.
Make sure orig items are presented.

Questions@ how long did this take?
What changemanagement challenges strategies?

Fighting Management Preconceptions about Social Learning

I just found this wonderful preso on Social Learning. I kept on slapping thigh laughing as I read… “Oh yeah, that’s a good one!” For me the highlights were:

Yes, Play is OK - you need it to grow innovative, collaborative and fast-adapting employees.

“Control is an illusion” – Okay… this is where I slip into incredulous teenager mode: Duh! You can control what people are learning and sharing about as easily as you can keep water in a sieve.  The presenters note that “80% of learning happens outside” of formal learning systems in their control. This is “Informal Learning” in action. The faster leadership realizes that building a company culture where learning is valued, the quicker they will start fostering a truly effective organization. Also, it’s very important to build the expectation that employees are really responsible for learning (their job and how to enhance their work).

People already share bad information - no kidding. Everyone has experienced the grapevine effect in a workplace. Human beings honestly seek knowledge about the goings on, some need it to function and work effectively without fear. They will even speculate on management’s behavior when they have no information, which is why transparency is less dangerous than keeping your lipped buttoned.

I also really liked the fact that they provided some solutions for measuring ROI (Return on Investment).(CRUD: I actually wrote this section but it got lost in the blog ether when I was trying to save my post)  I think it’s possible to tie a company’s increased success to social learning initiatives through anecdotal stories.  Also, connecting increased levels of innovation could also be possible. Think James Burke’s Connections (the show from the early eighties). Much of the show argued that the worlds most famous and influential innovations such as the combustion engine would not have happened if people did not make connections with each other.  I think if you analyzed the history or development of a particular innovation at your company you can actually trace the connections that were needed to make the innovation happen. You may be able to identify whether or not these connections would have happened with the social networking  efforts in place.

Some excellent points were made, but I suspect that no amount of brilliant arguments will convince the hardcore curmudgeons that insist that Social Learning/Networking is bad and evil. My only question… Can I work for the folks who made this presentation?

Okay… so now I understand what Twitter is all about

Image originally from the Morguefile. Click to view the original

Image originally from the Morguefile. Click to view the original

I’ll admit the idea of telling people what you were doing at any given moment did not appeal to the side of me that adores my privacy. Also, being involved in conversations with others that absobed so much chatter didn’t spark the curiosity of that extremely methodical part of me.

Yet the side of me that has come to appreciate “Stream of Consciousness” really gets it.

But after first joining Twitter I can see what people like about it.

A few tricks I learned quickly to reduce the noise factor on twitter:

  • The more followers/followees you have the faster the pace of the conversation. It’s good to search for conversations using “key words.” You can also save the chat
  • You can easily save tweets you like by clicking the “Star” or favorites option.
  • Just accept that you’re not going to get every piece of information being shared. Twitter is pretty ephemeral and it embodies that life of ephemerality characteristic of some aspects of “Internet life.”
  • Make comments even ones that appear to have no point every now and then.
  • If you’re sharing something cool include the link (be forewarned… if the link is too long you may not be able to share it. Hopefully, web developers out there whose pages require long urls are noting this. Or the twitter people might be able to develop a feature that allows you to associate links to text so you don’t go over the 140 character limit).
  • Addressing someone directly requires including their Twitter ID (ie. @nlkilkenny) in your tweet or post.
  • If you must, you can search through the archive of a saved search. Depending on the volume of a conversation you may be searching for sometime till you get to the beginning.

I’ve actually learned a lot this weekend on Twitter. Sorry to go off on a tangent, but I get this way when I learn a good deal of new and fascinating stuff.  I saved a search for Arduino technologies because I’ve very interested in learning how to make clothing and knitwear use electronic features using the Arduino Lilypad.

Arduino Lilypad
Arduino Lilypad

Can you imagine having a purse that’s hooked up to your cellphone so that it blinks a certain way when different people call? I’d also like to make some kind of garment (even just wristbands) for my brother that plays different sounds. He’s a musician that tries to bring traditional and non-traditional sounds and instruments together: OO-Ray.  I was searching through Make.com’s site and found some very fascinating applications with Arduino tech including this Fabric Synthesizer. What a wonderful way to showcase ingeniuity and creativity.

Art and textiles meet electronics and music

Art and textiles meet electronics and music

Wikis: it’s okay to make mistakes here

The Impact of Social Learning - Click to view the Article

The Impact of Social Learning - Click to view the Article "Minds on Fire"

More and more, I’ve come to see wikis (collaborative websites) as informal ‘playgrounds’ where people can share, learn and collaborate together. I’m not really referring to Wikipedia, because it’s seen as a semi-formal/formal resource. Now I don’t want to get into the veracity or the level of formality associated with Wikipedia, that’s not the main focus of my thoughts here.

I’m talking about wikis as an active place for a ‘learning community’ to share, build and collaborate to learn information. An example of this is a wiki set up by a classroom teacher of any subject where students (and the teacher) can build their store of knowledge on a subject together. Note, ‘grown ups’ in the workplace can use this in a similar fashion (see the last examples). Here are a bunch of sample scenarios:

1.) History/Social Studies Class - develops a section in their wiki on each of the topics they cover in class. Teams of students are responsible for updating the wiki with information on a particular subject. Class invites another history class from a different part of the country or world to contribute to some of their pages and volunteers to contribute to the other class’s wiki in return.

2.) College Physics Course – shares information they gather on particular phenomena. Smaller teams work together on the wiki to develop papers on particular projects. The wiki is used as a place to collaborate and develop a draft.

3.) Elementary School Class – learns about punctuation. The have a page for each of the different rules of punctuation. Each student contributes to the rule page by writing their own correct example of usage.

4.) Hi-school English Class – students work to write scenes of a play that parodies the work of a featured playwright or author. For, example they create a modernized version of Hamlet.

5.)Marketing team – uses wikis as an ongoing brainstorming area for throwing out random ideas to explore.

6.)Software Development Team - uses wiki to document issues and successes with code.

In these situations, the wiki is not serving as a definitive or formal resource for information. In my opinion, people should not throw hissy fits about making little mistakes like grammatical errors or broken links. People shouldn’t be afraid to make mistakes, because these mistakes can always be corrected. The more knowledgable wiki-users should be able to model and teach their less-experienced co-users how to correct these mistakes. Users and participants in the wiki work with each other to share ideas and grow the content without the fear of ‘making irreversible mistakes.’ The content in the wiki is ‘organic': always changing, evolving and growing.

I have to admit, I’ve very excited about this aspect of knowledge-sharing and the idea that content grows and changes, because I firmly believe that this is where innovation, growth. But in the sense of content development, I think of Wikis as being the rehearsal for the ‘play’ that is print or documented information. Again, I also see it as a playground for learning.

Resources/More Info:

Future-teach

Why we still need teachers despite the internet

As I was sitting and listening to lectures at the SALT conference I heard a comment that most of the younger generations don’t have the patience to sit through lectures when they can look up answers and information so quickly on the internet. First, let’s note that not all lectures or lecturers are as painful to sit through as listening to someone conjugate Latin verbs in all tenses. You can still get valuable information from a lecture; however, it’s nice to be able to learn via different media or methods. Second, I’m a little wary of the idea of just expecting students of any age or discipline be able to search for information via the net without little or no guidance. If you read any of the Edgar Rice Burroughs stories or comics from the Tarzan series, you’ll remember that there was this assumption that Tarzan learned how to read on his own by reading through the books without the help or guidance from a teacher. Can we assume that students can learn everything they need to know by just having the almost all the information placed in front of them via the internet? Of course, after many trial and error attempts they might be able to function or apply the information they absorbed correctly. Even with all the information and resources in front of you, you still need a teacher or instructor as a guide to help you determine what’s good information and what is not.

Even within the university setting, this type of learning and validation from an expert must occur. Pre-Net we had libraries. Students would often use the libraries to compile information in the form of papers or studies thus augmenting what they learned in class. Now this will probably date me, but I used the index card method of gathering information from my sources. The professor, instructor or teacher would verify if we got things ‘right’ by giving us a grade on the paper. Though, that’s not always the case if you have a professor who is incompetent or even one who dislikes you and gives you a bad grade as a result.

I still believe that teachers are absolutely necessary to perform this function of validator and guide. However, the traditional model of teacher lecturing and students verifying that they got the information via a paper needs to be augmented. Note, I did not say get rid of writing papers. We all need to learn to form our thoughts and apply critical thinking in writing. It helps integrate what we’ve learned as well as learn to articulate our thoughts in a structured format. I do think that the written paper assignment tends to be overused in learning situations because it’s easy for the instructor to assign, and not so bad to grade as long as you have a teacher’s assistant.

socrates.jpgIf educators of the future are to follow a model I’d say let’s follow tradition way back and return to Socratic Methods of teaching your role must evolve from the guy or lady who likes to talk a lot at the front of the classroom to the mentor who watches the students progress, prompts them with though-provoking questions that would help them learn to apply the information that they’re learning successfully. But this is hard work isn’t it? And in a normal classroom environment of any age level it’s logistically impossible to get to all students and personally monitor their activity and ask them these questions.

I believe the answer to this lies in harnessing collaborative learning with student peers. At SALT I attended an excellent talk where the professor/instructor actually had students work together to post their learnings (and subsequently discussions) on topics via a wiki. The result was that students were able to quickly share what they learned and provide examples via links (if the information was available via the net) to each other. Using this method of collaborative/peer learning is powerful, especially if you couple it with assignments of well though-out questions that get students to think about applying what they’ve learn as well as looking at it with a critical eye.

computer_group.jpg

Social and collaborative learning is the key, but the instructor need to trust the students and let them drive their learning for a change.

Notes from Karl Kapp’s Talk on Games and Gizmos for Learning

http://karlkapp.blogspot.com/

Digital Natives want electronics….

Kaybee, FAO Schwartz and Toys R US have all declared bankrupcy (NL: That’s sad…having manipulative toys is a key part of childhood, not to mention developing hand-eye coordination and motorskills)

Information and knowledge are the thermonuclear weapons of our time.

Era of Baby Boomers and their technology

  • Color Television….
  • Disney’s wild world of color… technology that drove things… 1 way broadcasting
  • Passive ways of absorbing tech

Need for War Stories in the Workplace (Knowledge Management)

  • Lockheed Martin hiring 14,000 in a year
  • US Defense department will loose 500,000 people
  • Average age of retirement is going down (59)

Learning Styles

  • Characteristics of Baby Boomers… formal learners
  • Gamer Generation… informal learners

Games, games, games

  • Casual games à Example you don’t know jack
  • Girls play games
  • 43% of gamers are female.
  • Play PC games a lot more.
  • Women over 40 fastest growing segment
  • 70% use of Sims users are women under 25 (I am)
  • Grounding kids - don’t send them to the room… Say…No Screens.

Multitasking and Absorbing all that information

  • They like to think that they can multi-task… we don’t think so but they can…
  • ADD??
  • Kids can wipe out background distraction? Is this true?
  • They have to deal with massive amounts of information. They’ve always had a lot of information.

Net-gen communication preferences

  • Kids go to instant messaging from e-mail.
  • E-mail is too SLOW. Again… e-mail is for old people
  • Generation wants to share all the time and be virtual. Example: Twittr
  • 85% of the kids have a media device
  • 44% have two.
  • 15% of 2-5 year olds have a cell phone.
  • This kids are linked in…
  • Internet has been around for 14 years

Gamers Characteristics

  • Problem solver à can solve problems in game… some cases can apply outside of game
  • Confident
  • Resilient
  • Social à Online social via games and electronica
  • World of Warcraft make Clans of people
  • Multitasking
  • Informal Learners
  • Don’t want to sit through 45 minutes of class when they can google to get the answer.
  • 3D world where you get your own stuff.

My thoughts….There’s a diy movement right now I think that there’s no coincidence that this is happening as technology is moving us more into a virtual world.

People want to make physical things.

More games examples

  • Laundering money in Second Life… Hey, vinny don’t forget the virtual cannoli…..
    Protosphere… 3D business environment.
  • Kids are getting into these games earlier.
  • Disney.com… kids get involved in games where they build their own business.
  • Nobelprize.org… learn about history via games

What the teacher should be today…

  • More of a guide rather than a lecturer
  • Not my best friend
  • Socrates was a really great example of a guide
  • We should Teach young people to be observant.

Mobile Learning Examples:

  • Example settting up a display in a store
  • Taking SOP’s and putting them in a video with audio that can be viewed on a hand-held device
  • Note some things translate better to video than others
  • Flight simulator game…
    • Demonstration mode
    • Practice
    • Test
  • Sales rep game
    • Teach a doctor how to sell pharmaceuticals
    • Choose your strategy

Our presentation on wikis and podcasts

The official abstract… of my presentation with Celeste Spencer.

Podcasting and wikis provide a vehicle for corporations to explore social and collaborative learning in a non-traditional manner, while including the major principles of adult learning theories. Wikis make an excellent collaborative tool for project communication allowing a team to conduct real-time content development with subject matter experts. Some of the benefits of using wikis this way include asynchronous collaboration between global teams and an easily accessible way for training developers and subject matter experts to work on content together. As a living project knowledge base, wikis provide a way for teams to collect and track collaboration from project inception to deployment and beyond. Podcasting is a convenient, easy, on-demand media tool that allows learners to find solutions or learn from the experience of others across the global divide. With minimal time and financial investment, podcasting allows for a rapid training deployment, experiential learning and the passing on of tribal knowledge.

This presentation will discuss examples of how a training team designed and applied wiki usage to collaborate and communicate during a project. Emphasis will be on how to leverage the features and the ‘informal’ nature of wikis to both the training team and subject matter expert’s advantage. This presentation will also recount how an instructional designer utilized podcasting to leverage U.S. based management and technical leadership expertise. Experiences and key learnings of senior leaders were captured and provided in a ‘pull’ format to employees in 2 international sites. Emphasis will be on the benefits of collecting leadership expertise and broadcasting it to a wider audience allowing the listeners an opportunity to learn from leaders regardless of their physical location.

podsandwikis.pdf

(Ideally I’d like to post and .swf with audio of this presentation- considering my time and project constraints, I won’t be able to do this for a little bit)

Discovering Information Literacy

As I mentioned before in my summary of the Distance Learning Conference notes… people who live and work in the world created by the internet and new technologies must learn how to effectively think, organize and be critical of the information that is placed before them.

Thanks to Judy from Hey Jude, I’ve found a great video that helps define the skills needed by this new generation of workers for the emerging creative economy.

Information Literacy Principles:

  • D – Define
  • I – Inquire
  • S – Search
  • C – Collect
  • O – Organize
  • V – Verify
  • E – Express
  • R -Reflect

[Youtube=http://youtube.com/watch?v=JWzigkpR7yg]

Here is another video on the subject:

[Youtube=http://youtube.com/watch?v=yeopJX5jJV8]


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