Archive for the 'Knowledge Management' Category

CEOs: Scratch the learning from the past. Embrace lifelong learning in your workpace

This environment did not train the workforce we need today and tomorrow:

OldSCHOOL

 

We need to start fostering a learning environment and culture within our own organizations that encourages life long learners. Without this culture & environment we will not be able to generate the innovation and solutions that allow us to be leaders in the market yet alone keep up the pace demanded by changing technologies and a public who demands inter-connectivity via technology. 

Learning organizations both grow and attract star innovators and performers. Organizations that refuse to change wisely & rapidly often fade or fail. There are no magic bullets when it comes to developing a learning culture and environment. It’s really damn hard work, that doesn’t seem to pay off immediately, but it does require a vision and courage to change.

 

Slideshare: Meeting the Needs of a Rapidly Changing Workforce with the Learning Organization of the 21st Century

#dl09- Leveraging Amazon.com for learning

Presentation Description

Key take aways:

1. We don’t leverage data we collect to improve learner experience in the now

2. Amazon uses 3 things to personalize user experience: user created content (reviews); analytics/data; collaborative filtering

3. Personalization can be scaled see white mindmap.*

* I think we should keep the following chart in mind when we are developing solutions in Drupal.

#dl09- New media literacies learning library

New media literacies is a cool organization that promotes the teaching of new media skills such as creating mash-ups, user response content and media. For example I could use Little Big Planet to create a game around the plot devices for Beowulf :)

This project began in 2005 with a grant from the MacArthur Foundation under “Digital Media and Learning Initiative”

Learn more about this group and this initiative here:

http://www.newmedialiteracies.org/files/working/NMLWhitePaper.pdf

4cs of participatory learning:

  • Connect
  • Circulate
  • Collaborate
  • Create

12 skills for new media literacy:
1. Play
2. Performance
3. Performance
4. Simulation.
5. Appropriation
6. Multitasking
7. Distributed cognition
8. Collective intelligence
9. Judgment
10. Transmedia navigation
11. Networking
12. Visualization

Check out

http://www.newmedialiteracies.org

Natnotes @great way to empower learners & a model for 21st century learning@

Their site is a resource for K-12 educators that includes the following:

  • Research to support techniques used
  • Learning Library (items in the library include pieces, videos, examples, presentations, techniques contributed by actual teachers and students)
  • Strategy Guidelines
  • You can add the media library to your group

How does this apply to us?

This is user created content that has a tagging and search system in place. It might be helpful to learn from them how the put this together? How they govern it.

This group is leveraging social networks to promote shared learning.

#dl09- Enabling user generated content

Presentation description

Post conference reflection:

This was the best presentation I attended,  i think. Perhaps my perspective is a bit stilted because I love the idea of developing a program that truly engages users to develop and govern content.

Also, it seems that although this project focused on developing a community for creating user generated content, it’s aim was to develop content that was formalized. Tests used for certifications (?).

A lot of work went into identifying and prototyping the process for all phases and identifying SME (Subject Matter Expert) participants.  I believe we can take away the major phases of design and implementation from the model shared with this project and evaluate how we can apply it to our own projects.

————————-

How to scale?
1.Hire the right people (love what they do).
2.Have acess to community of dedicated.
3. Define rules of engagement.
4. Allow water cooler talk.
5. Holy Grail of scale get people to help other people.

Cisco learning network based on wiki

Exam colaboratory
Help incorporation of certification holders

Why?
Create a collaborative environment for item development.
Tap into a larger group of smes
Increase involvement of targ audience
Exam security.

Natnotes@
I heart this presentation@

Phases–
$$$$Zero phase
1. Define icentives
2. Define expectation
3. Define workflow
4. Build wiki interface used for collab
5. Recruit smes
6. Teach smes
7. Use out if the box people to manage dev of architecture. @This is key@

Example of incentives -
altruism (doing to help others)
100 pts for a book
StATus

Sme management:
Recruit and select
Make them feel part of ateam
Qualification test for smes
Virtual onboarding
Virtual orientation meetings

Define workflow (kiss- keep it simple):
Author writes item
Posts item
Peer review
Internal review
Author makes changes
Item is accepted and notified

Natnotes @this is a huge involved project. I love. @

$$$$Phase 1 Pilot:
Define pilot variables.
What did u learn from pilot?
Best practice prove the concept before you scale up.
What resources do u need to scale up?

MEtrics metric metrics
How long did it take to produce item
Review item?
How many revisions did it take?
How much time per reviewer.
Sme attrition rate.
Explain why they dropped.
Sme satisfaction
Smes tracked their time in a worksheet.
Anonymous online survey. Vovice?

Pilot was sucessful.
113 usable items
7certifications

What they learned from pilot
Review honor system no go
Need to set up expectations
Incentivize review process
Attrition rate high
Writing skills vary
Some smes didn’t get it

Incentives best practices.
Provide value.
Tap into intrinsic values too.
Make sure that the focus is not simply into the rewards.
Avoid diluting the value of what your giving away.

Question &&. How do u prevent item duplication????

Exams in English.
Collaborate with other languages Maybe not formal.

<<<>>>

$$$$$Phase 2 expansion operationalize

Phase 3 implement:
Where IT really comes in.
Automation

IP considerations
Determine what you want to protect.
Set up your agreement.
Work with ur legal dept.
See if satndard non disclosure will work.
Make sure orig items are presented.

Questions@ how long did this take?
What changemanagement challenges strategies?

Fighting Management Preconceptions about Social Learning

I just found this wonderful preso on Social Learning. I kept on slapping thigh laughing as I read… “Oh yeah, that’s a good one!” For me the highlights were:

Yes, Play is OK - you need it to grow innovative, collaborative and fast-adapting employees.

“Control is an illusion” – Okay… this is where I slip into incredulous teenager mode: Duh! You can control what people are learning and sharing about as easily as you can keep water in a sieve.  The presenters note that “80% of learning happens outside” of formal learning systems in their control. This is “Informal Learning” in action. The faster leadership realizes that building a company culture where learning is valued, the quicker they will start fostering a truly effective organization. Also, it’s very important to build the expectation that employees are really responsible for learning (their job and how to enhance their work).

People already share bad information - no kidding. Everyone has experienced the grapevine effect in a workplace. Human beings honestly seek knowledge about the goings on, some need it to function and work effectively without fear. They will even speculate on management’s behavior when they have no information, which is why transparency is less dangerous than keeping your lipped buttoned.

I also really liked the fact that they provided some solutions for measuring ROI (Return on Investment).(CRUD: I actually wrote this section but it got lost in the blog ether when I was trying to save my post)  I think it’s possible to tie a company’s increased success to social learning initiatives through anecdotal stories.  Also, connecting increased levels of innovation could also be possible. Think James Burke’s Connections (the show from the early eighties). Much of the show argued that the worlds most famous and influential innovations such as the combustion engine would not have happened if people did not make connections with each other.  I think if you analyzed the history or development of a particular innovation at your company you can actually trace the connections that were needed to make the innovation happen. You may be able to identify whether or not these connections would have happened with the social networking  efforts in place.

Some excellent points were made, but I suspect that no amount of brilliant arguments will convince the hardcore curmudgeons that insist that Social Learning/Networking is bad and evil. My only question… Can I work for the folks who made this presentation?

Okay… so now I understand what Twitter is all about

Image originally from the Morguefile. Click to view the original

Image originally from the Morguefile. Click to view the original

I’ll admit the idea of telling people what you were doing at any given moment did not appeal to the side of me that adores my privacy. Also, being involved in conversations with others that absobed so much chatter didn’t spark the curiosity of that extremely methodical part of me.

Yet the side of me that has come to appreciate “Stream of Consciousness” really gets it.

But after first joining Twitter I can see what people like about it.

A few tricks I learned quickly to reduce the noise factor on twitter:

  • The more followers/followees you have the faster the pace of the conversation. It’s good to search for conversations using “key words.” You can also save the chat
  • You can easily save tweets you like by clicking the “Star” or favorites option.
  • Just accept that you’re not going to get every piece of information being shared. Twitter is pretty ephemeral and it embodies that life of ephemerality characteristic of some aspects of “Internet life.”
  • Make comments even ones that appear to have no point every now and then.
  • If you’re sharing something cool include the link (be forewarned… if the link is too long you may not be able to share it. Hopefully, web developers out there whose pages require long urls are noting this. Or the twitter people might be able to develop a feature that allows you to associate links to text so you don’t go over the 140 character limit).
  • Addressing someone directly requires including their Twitter ID (ie. @nlkilkenny) in your tweet or post.
  • If you must, you can search through the archive of a saved search. Depending on the volume of a conversation you may be searching for sometime till you get to the beginning.

I’ve actually learned a lot this weekend on Twitter. Sorry to go off on a tangent, but I get this way when I learn a good deal of new and fascinating stuff.  I saved a search for Arduino technologies because I’ve very interested in learning how to make clothing and knitwear use electronic features using the Arduino Lilypad.

Arduino Lilypad
Arduino Lilypad

Can you imagine having a purse that’s hooked up to your cellphone so that it blinks a certain way when different people call? I’d also like to make some kind of garment (even just wristbands) for my brother that plays different sounds. He’s a musician that tries to bring traditional and non-traditional sounds and instruments together: OO-Ray.  I was searching through Make.com’s site and found some very fascinating applications with Arduino tech including this Fabric Synthesizer. What a wonderful way to showcase ingeniuity and creativity.

Art and textiles meet electronics and music

Art and textiles meet electronics and music

Wikis: it’s okay to make mistakes here

The Impact of Social Learning - Click to view the Article

The Impact of Social Learning - Click to view the Article "Minds on Fire"

More and more, I’ve come to see wikis (collaborative websites) as informal ‘playgrounds’ where people can share, learn and collaborate together. I’m not really referring to Wikipedia, because it’s seen as a semi-formal/formal resource. Now I don’t want to get into the veracity or the level of formality associated with Wikipedia, that’s not the main focus of my thoughts here.

I’m talking about wikis as an active place for a ‘learning community’ to share, build and collaborate to learn information. An example of this is a wiki set up by a classroom teacher of any subject where students (and the teacher) can build their store of knowledge on a subject together. Note, ‘grown ups’ in the workplace can use this in a similar fashion (see the last examples). Here are a bunch of sample scenarios:

1.) History/Social Studies Class - develops a section in their wiki on each of the topics they cover in class. Teams of students are responsible for updating the wiki with information on a particular subject. Class invites another history class from a different part of the country or world to contribute to some of their pages and volunteers to contribute to the other class’s wiki in return.

2.) College Physics Course – shares information they gather on particular phenomena. Smaller teams work together on the wiki to develop papers on particular projects. The wiki is used as a place to collaborate and develop a draft.

3.) Elementary School Class – learns about punctuation. The have a page for each of the different rules of punctuation. Each student contributes to the rule page by writing their own correct example of usage.

4.) Hi-school English Class – students work to write scenes of a play that parodies the work of a featured playwright or author. For, example they create a modernized version of Hamlet.

5.)Marketing team – uses wikis as an ongoing brainstorming area for throwing out random ideas to explore.

6.)Software Development Team - uses wiki to document issues and successes with code.

In these situations, the wiki is not serving as a definitive or formal resource for information. In my opinion, people should not throw hissy fits about making little mistakes like grammatical errors or broken links. People shouldn’t be afraid to make mistakes, because these mistakes can always be corrected. The more knowledgable wiki-users should be able to model and teach their less-experienced co-users how to correct these mistakes. Users and participants in the wiki work with each other to share ideas and grow the content without the fear of ‘making irreversible mistakes.’ The content in the wiki is ‘organic': always changing, evolving and growing.

I have to admit, I’ve very excited about this aspect of knowledge-sharing and the idea that content grows and changes, because I firmly believe that this is where innovation, growth. But in the sense of content development, I think of Wikis as being the rehearsal for the ‘play’ that is print or documented information. Again, I also see it as a playground for learning.

Resources/More Info:


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