Archive for the 'Collaboration Tools' Category

Using social media to connect with employees to promote engagement, learning & innovation

We're extinct? I must have missed the newsletter.

“We’re extinct? I must have missed that newsletter.”

There are tons of articles and proposals out there that tout the benefits of using social media at work to enable communication and collaboration. Companies that are early adopters and embracers of social media for these purposes have learned lessons that can help the rest of us implement social media practices more effectively. These pioneers have help answer some of the questions and arguments against. All the answers are not there, but the dialogue for usage has begun.

If I were to propose social media usage to my own group or department, I would want to have a good picture of how it can be used to help the company meet its business goals. I started exploring this topic a year ago and recently spent the time to develop a brief informational presentation to outline my learning. You can view a .pdf by clicking the image below.

An obvious use for social media in the work place – communicating news

Hopefully the use of social media platforms at work will drive that monthly or quarterly newsletter into extinction. Use of social media platforms as a news delivery tool may provide an more timely effective news channel for employees. Those traditional newsletters that come via email often get shuffled into mail folders or are simply ignored or deleted. I’d like to be able to search for news, past & current, on certain company-wide initiatives via a search engine rather than having to spend 5-10 minutes scratching my head as I wonder where I saw that particular newsletter with the info I’m looking for.

Other uses for social media in an enterprise environment

Traditional leaders may see social media as a mere distraction, but in reality, it provides powerful opportunities to connect with employees and leverage their knowledge. Statistics show that growing numbers of the world’s population see it as a common way to get the information they need or connect with others professionally as well as privately. According to a 2013 Pew survey, 82% of 30-49 year olds and 89% of 18-29 year olds use social media. For these people, it’s not odd to get news or connect with others this way. Consequently, they would be open to a growing number of uses for social media in a business environment:

  • Carefully guided but authentic application of social media tools such as polling and discussion can empower change management initiatives in an organization
  • It can also be an effective tool in building employee engagement by sharing business goals and asking employees to demonstrate or showcase where they fit in to these goals. Providing sounding boards for authentic discussion and opportunities for executives to listen and respond can build goodwill and engagement in the workforce. (This requires leaders who understand how to effectively communicate using these channels)
  • Highlight and build employee culture
  • Promote interdepartmental collaboration that can lead to innovation
  • Attract new talent (both from sources that are external and internal to the company). Having an outdated social media policy may deter younger talent from applying.
  • Sharing media, information and microblogging can promote learning of concepts, processes and methods within and between departments

Before social media usage is adopted, some homework needs to be done

It seems that successful implementation of SM requires the company to ask change management questions before implementing or even selecting a tool.

  • Are there enough people out there who are willing to experiment but then use it regularly going forward?
  • If not, do you have a set of super users and ‘mavens’ who would effectively model and proliferate the adoption of the platform?
  • What guidance would we include in our social media usage policy both for external & internal sharing? What sort of things are appropriate for sharing? What are not? What language will you use to communicate these rules to employees?
  • Is the company culture and leadership prepared to provide and use the transparency social media allows? Are they effectively trained in how to do so authentically?
  • What strategy will be used to engage employees and organizations at all levels of the company?

These are just a few questions that can be asked as part of a needs analysis. The presentation I’ve linked below examines some possibilities for engaging all levels of a company (Slide 5). Thanks to a very helpful article/whitepaper from EY Performance started a matrix of social media tools that can be used in an enterprise environment (Slide 11). I would caution any group or decision makers who are looking at implementing a social media strategy not to look for that ONE tool or platform that does everything. From my own experience and research it seems that there is not a one-stop-shop (at least today).  In the future, to continue this exploration, I’d like to outline some best recommended practices for both selecting a social media toolset and then recommendations for training all levels of a company in how to use social media effectively and safely.

I’m also working on developing most of the content from the slides shared below into an infographic. Creating simple infographics is another item on my own personal development checklist.

Screen Shot 2014-12-07 at 3.52.28 PM

Using Social Media at Work to Connect with Employees – Google Slides

My top tools for learning & design

I tend to explore tools and software selectively, but after I’ve discovered their uses, I like to work the heck out of them.  Christy Tucker inspired me to write a post on my favorite tools for learning and instructional design. The only ones that are new to my repertoire from over five years ago are Twitter & Storyline.

To enrich my own learning

Twitter – through hashtags & twitterchats I still am able to remain connected to new or trending conversations in my field. I also get to explore and hear other’s voices on topics I care about or am interested in. Yes, sometimes it seems that the chats provide a meeting ground for those who want to collect followers, but they do allow me to connect with others on Twitter who have similar interests.  While engaging in a few MOOCs I found the Twitter backchat most helpful in getting help or being directed to help during the class. The backchat also provided a great channel for starting conversation about topics.

I began using Twitter five years ago and I still seem to be engaged with it.  I have wondered what my choice in primary social media says about me, and apparently according to this article: “long-time Twitter users are found to use the site for cognitive simulation by uncovering information w/o much socialization.”  Considering my introversion this makes sense. Though to be frank, I have been attracted to the character restriction on Twitter because it forces you to be concise and pointed in your use of language. I imagine masters of literary wit from the past loving Twitter. How would Mark Twain or Dorothy Parker used it to hone their sharp observances or comebacks?

Dorothy Parker

What would Dorothy tweet?

Diigo

I still use Diigo to curate and organize resources I find on the Internet, especially when I’m trying to make a case for something I’ve tried using it to share resources with others, but I really only have one or two peers who gets the use of this tool, so I haven’t used it collaboratively.

LinkedIn

I’ve started using linked in more, to learn about what my professional peers and connections are interested in and sharing. I have used the discussion and participated in groups in the past, but not as much today.

For Design/Creativity

Articulate Storyline is my primary tool for developing online courses. The software itself allows me to easily create paths and experiences for learning content. It allows Instructional Designers like myself to focus more on design and delivery rather than programming functionality. Thankfully there’s a highly active learning community out there supported by Articulate and its users.

PowerPoint, like my former colleague, Christy Tucker, I use it for storyboarding course content. To some extent I’ve used it to create simple designs for online course backgrounds. I’m not a graphic designer by trade, but I appreciate the ability to create simple yet somewhat aesthetically pleasing backgrounds and containers for my content without a lot of fuss. No it’s not perfect by design standards, but it will do in a pinch and I can easily import into Storyline.

Sample of course page designed in PowerPoint

Sample of course page designed in PowerPoint

For Creativity Outside of Work

SlideShare – Slideshare allows me to port and share my presentations to the public and also apply audio to them. I also use the entire site as a resource for design inspiration in creating and developing presentation and course content visuals. And While Prezi seemed at first to have a slicker design & delivery, I eventually got tired of using it because the constant zooming left me a little motion sick. I never bothered to figure out a way around it.

Technology is Magic. Stop Thinking in 19th & 20th Century Metaphors Already! #edcmooc

Our relative view of the magic

Arthur C. Clarke’s third law states that “any sufficiently advanced technology is indistinguishable from magic.” Don’t you think someone born 300 years ago would think this is magic?

Screen shot 2013-02-05 at 10.18.32 PM

How about someone alive 30 years ago (including myself). Wouldn’t I think this is magic?

Screen shot 2013-02-05 at 10.18.01 PM

For nerdy little me… it’s this dream come true:

Screen shot 2013-02-09 at 7.09.08 PM

When I watched the films from this week’s resources: A Day Made of Glass & Productivity Vision of the Future, Clarke’s law repeated in my mind. Glass becomes a tool that people use to access information, view entertainment & learn. The other thing that struck me was how incredibly antiseptic & affluent both views of the future were.

As we are fixed in our time and reality, technology that is unfamiliar may seem like magic to us, but because we live in times where things are changing rapidly and imagining the future and it’s technology is a normal part of our culture. Thinking about my relative understanding of technology as magic got me to think about my own education and understanding of how things have developed even in my lifetime. I decided to create a timeline of my own education and compare it to the development of technology in that time. It’s in rainbow colors because I was a child of the 80’s.

My Digital Timeline

Click to view in full size

So just by looking at this timeline that spans over forty years, claims made that technology pundits that technology is developing and advancing at a more rapid speed. The ways and tools that we can use to learn and whom we can learn with has expanded even in my lifetime.

Will Technology Replace Teachers?

Many science fiction depictions of both utopia & dystopia paint a view of the future in which humans have been replaced by technology. Similarly, I’ve seen this question come out of several discussions in the #edcmooc class: Will technology make the teacher obsolete? As is evidenced in numerous forum posts, tweets from students in this class. The act of making order out of the chaos of a learning experience with so many people and so many learning tools has required guidance, the human kind. If not from a facilitator, from the other students. We still need teachers and guides. Every learner is different and how the learn best is unique. Can we assume that technology will devise a mechanism, automaton or script functions like a combination Yoda & “Electric Grandmother.”

I think what’s more likely, is that learners are learning how to adapt to use the tools and technology for learning to their best advantage. We learn to use tools online that help us filter and use content. Here are a few tools, some of which were new to me before I took this course. But here’s the thing… no tool is perfect. Again, it’s all about diving in and finding out what works for you.

Twitter Feed → Tweetchat, TweetDeck, Paper.li

Content Curation (Bookmarks) → Scoop.it, Storify, PearlTrees – pearl trees provides a visual map of what you’re curating or sites your saving online.

Blogs → Quadblogging (to connect and reach your audience) edutopia article on

Stop Using the Classroom Metaphor to Describe the Online Learning Experience!

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I know that metaphors are powerful in explaining and introducing the strange and foreign to the natives. But is it just me or am I the only one who’s tired of hearing this metaphor used to describe online learning. Perhaps my irritation and other’s indicate the obsolete nature of the metaphor. This bothers me just as much as my last boss insisting on using the logo below to indicate a phone contact for an audience of 20 somethings:

rotary_phone_0515-0909-2116-0157_smu

Here’s why we’re not in a classroom anymore:

  1. You might be sitting at a desk but not looking out a window wishing that the teacher would stop droning on and on
  2. You don’t have to have your attention fixed only on the teacher. In fact the other students can provide just as much information and knowledge as the teacher
  3. You’re not learning from a text book that has gum stuck to the cover or doodles from the previous owner anymore; texts and media are available online

I could go on…. but most importantly, when you’re learning online you expect to be able to share, re-mix, create content. Like these kids:

Future Think for Educators

[Youtube=http://www.youtube.com/watch?v=6ILQrUrEWe8]

Great film that helps us envision education and learning in transition. Some things educators, policy makers, parents, teacher, curriculum developers should all be getting excited about…

  • Cloud Computing - In many cases you don’t need to have software installed on your computers.  Content development tools such as Google Docs and many others make it possible to create and share documents, materials, etc. on the web. Students can track changes, add notes or comments and truly author pieces together.
  • Mobile Devices – Mobile devices and smart phones are definitely here to stay. Yesterday I realized that I only use my laptop if I’m working on something complex or lengthy. All other materials for reading or immediate access are funneled through my mobile. Educators can search out or even design learning enhanced by or using Mobile Devices – Why not create or develop learning activities where students can enhance their learning by connecting to materials and resources while they’re learning, or on a field trip? In a previous post I shared a number of different possible learning applications for cellphones. Several are quite ingenious and fun. You can view a detailed mind map of the lecture notes from the presentation where I got those ideas.
  • Leveraging Social Networking and Media Sharing Tools – Students and educators can learn from social networks that have pods or communities built around the topics they are interested in.  I found this great community on Learning Physics Online. You could even find or start communities on Ning or other similar networking site. Students (and or their teachers) can create videos, film projects, and presentations to put up on ‘safe’ sharing sites such as TeacherTube or YouTube. Check out this group of student’s retelling of the Boxer Rebellion. Love how they cleverly used recognizable styles and characterizations from Hong Kong  & martial arts cinema. I shared this some time ago, but I never get tired of watching it.
  • Alternatives to Written Papers – While I still think this skill is absolutely necessary to have. I don’t think the essay is the only way to test someone’s knowledge and grasp of content anymore. Students can put together podcasts. Writing the content and putting together the interview questions for the podcast as well as engaging in the discussion and interviews can help reinforce the content they are learning. Sometimes writing a script for a film, story boarding, and coordinating the filming is way more labor intensive than writing a term paper. Plus you’re actually using far more skills that can transfer to real jobs and life (… outlining, drafting, planning, writing, coordination, directing, … ummmm project management. I actually heard somewhere that film school is the new MBA :))
  • Ethics & Security Education for Parents and Students – yes the web can be a scary place, but so is the street. If we train students  (and parents) to be aware of the dangers and learn guidelines for avoiding them then that’s half the battle. It would also be in our best interests if we teach the younger generation appropriate netiquette.

More resources:

#dl09- Enabling user generated content

Presentation description

Post conference reflection:

This was the best presentation I attended,  i think. Perhaps my perspective is a bit stilted because I love the idea of developing a program that truly engages users to develop and govern content.

Also, it seems that although this project focused on developing a community for creating user generated content, it’s aim was to develop content that was formalized. Tests used for certifications (?).

A lot of work went into identifying and prototyping the process for all phases and identifying SME (Subject Matter Expert) participants.  I believe we can take away the major phases of design and implementation from the model shared with this project and evaluate how we can apply it to our own projects.

————————-

How to scale?
1.Hire the right people (love what they do).
2.Have acess to community of dedicated.
3. Define rules of engagement.
4. Allow water cooler talk.
5. Holy Grail of scale get people to help other people.

Cisco learning network based on wiki

Exam colaboratory
Help incorporation of certification holders

Why?
Create a collaborative environment for item development.
Tap into a larger group of smes
Increase involvement of targ audience
Exam security.

Natnotes@
I heart this presentation@

Phases–
$$$$Zero phase
1. Define icentives
2. Define expectation
3. Define workflow
4. Build wiki interface used for collab
5. Recruit smes
6. Teach smes
7. Use out if the box people to manage dev of architecture. @This is key@

Example of incentives -
altruism (doing to help others)
100 pts for a book
StATus

Sme management:
Recruit and select
Make them feel part of ateam
Qualification test for smes
Virtual onboarding
Virtual orientation meetings

Define workflow (kiss- keep it simple):
Author writes item
Posts item
Peer review
Internal review
Author makes changes
Item is accepted and notified

Natnotes @this is a huge involved project. I love. @

$$$$Phase 1 Pilot:
Define pilot variables.
What did u learn from pilot?
Best practice prove the concept before you scale up.
What resources do u need to scale up?

MEtrics metric metrics
How long did it take to produce item
Review item?
How many revisions did it take?
How much time per reviewer.
Sme attrition rate.
Explain why they dropped.
Sme satisfaction
Smes tracked their time in a worksheet.
Anonymous online survey. Vovice?

Pilot was sucessful.
113 usable items
7certifications

What they learned from pilot
Review honor system no go
Need to set up expectations
Incentivize review process
Attrition rate high
Writing skills vary
Some smes didn’t get it

Incentives best practices.
Provide value.
Tap into intrinsic values too.
Make sure that the focus is not simply into the rewards.
Avoid diluting the value of what your giving away.

Question &&. How do u prevent item duplication????

Exams in English.
Collaborate with other languages Maybe not formal.

<<<>>>

$$$$$Phase 2 expansion operationalize

Phase 3 implement:
Where IT really comes in.
Automation

IP considerations
Determine what you want to protect.
Set up your agreement.
Work with ur legal dept.
See if satndard non disclosure will work.
Make sure orig items are presented.

Questions@ how long did this take?
What changemanagement challenges strategies?

Meaningful Conversations on Twitter

Click toi view original posting

Click to view original posting

This is a very interesting assessment of the exchange that goes on in Social Media like Twitter. I can see the incremental increase in relevance. I’ve been really learning about the value of Twitter over the past few weeks.  The author, Rajesh Setty, notes that exchange on Twitter doesn’t really extend past the third level in this chart. This is engagement with others, not the engagement between oneself and the actual information you may find on Twitter. From this perspective, at least for me, Twitter actually does have a great deal of “Immediate and Future Relevance.”

I’m finding that Twitter not only connects me with more information relevant to my interests and my job, it also is helping me connect and learn about others through their blogs. I get an introduction to these folks via Twitter that I would never get from just a search for a different topic. Also, sometimes people’s skill with what I call the “Twit Wit” actually draws me to learn more about them and their blog. There is a certain “speedy Zen” about Twitter that I”m finding increasingly appealing. Even though Twitter is a bit limited when it comes to sharing and exchange, it’s a great doorway into the worlds of it’s many participants.

Second Life Events for Educators

Bunny Kiwitz at the Sloodle 101 class

If you’re interested in learning more about Second Life or how to use if for educational purposes, I suggest you take a look at this calendar: http://sledevents.blogspot.com/
Many events are listed here and even have slurls (secondlife link locations) that allow you to teleport directly to the site in SL. Remember, you have to have the SL application installed, and you can get that from the Second Life official website.

I was able to attend most of the Sloodle 101 class (that occurs every Wednesday 2x a day). I highly recommend it. Hopefully, I’ll have time in the next few days to blog about my experience in the class.



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